Frequently Asked Questions
🛍️ General Questions
What kind of products do you sell?
We offer curated fashion and lifestyle products for men, women, and accessories that are trendy, practical, and affordable.
Are your products authentic and brand new?
Yes! Every item listed on our store is 100% brand new, verified, and quality-checked before dispatch
Where are you located?
Our business is based in Ranchi, Jharkhand, India.
Can I place orders without creating an account?
Yes, we offer guest checkout. But creating an account helps you track orders and access exclusive offers.
Do you restock sold-out items?
We restock fast-selling items based on demand. Follow us on Instagram or join our email list to stay updated.
🚚 Shipping & Delivery
Do you ship across India?
Yes, we deliver to every part of India using reliable courier partners like Delhivery, XpressBees, Bluedart, and others.
How long does delivery take?
Standard delivery takes 3–7 business days after processing.
What is your order processing time?
Orders are processed within 1–2 business days of payment confirmation.
How do I track my order?
Once shipped, you’ll receive tracking details via SMS and email. You can also check the status on our [Track Your Order] page.
Is shipping free?
Yes! We offer free shipping on all prepaid and COD orders across India.
💳 Payment Questions
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD).
Is Cash on Delivery available?
Yes, COD is available. We verify COD orders via phone before dispatch to ensure smooth delivery.
Are online payments secure?
Absolutely. We use Razorpay, a trusted payment gateway that ensures complete payment security.
🔄 Returns & Refunds
What is your return policy?
You can request a return or exchange within 5 days of delivery. An unboxing video is mandatory for damage/defect claims.
How long does it take to get a refund?
Refunds are processed to the original payment method or bank account (for COD) within 8–15 business days once approved.
Which items are non-returnable?
We do not accept returns for innerwear, swimwear, bodysuits, used items, sale/clearance products, or anything without tags.